New Galaxy Gifts

Name: New Galaxy Gifts
Rating: 4.4

Rated 4.4 / 5.0 from 5 Reviews

New Galaxy Gifts is a head shop in Orlando, Florida.

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Store Hours

Monday: 9:00 AM – 12:00 AM
Tuesday: 9:00 AM – 12:00 AM
Wednesday: 9:00 AM – 12:00 AM
Thursday: 9:00 AM – 12:00 AM
Friday: 9:00 AM – 12:00 AM
Saturday: 9:00 AM – 12:00 AM
Sunday: 9:00 AM – 12:00 AM

Directions

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Address

10209 E Colonial Dr #140
Orlando, FL 32817

Phone Number

(407) 273-5020

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Reviews

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New Galaxy Gifts on 10209 E Colonial Dr #140

Got a bottle of NG brand e-juice. Why is the 3mg so harsh?! It tastes like 12mg or more :(

Review by Lamont Kaiser

New Galaxy Gifts on 10209 E Colonial Dr #140

Had just what I was looking for. Both times quick in and out but both times was in the middle of the afternoon. Two different employees helped and both were efficient and friendly. I’d say that the prices are a bit much but I’m comparing it to what I pay online. So it may not be entirely comparable. Either way I’d be back if the need comes up again. Thanks New Galaxy!

Review by Funny Kitty Stream

New Galaxy Gifts on 10209 E Colonial Dr #140

Horrible customer service some people don’t know the truth names of one hitters instead of tasters they don’t educate you or teach you the right terms for which they go by horrible store horrible customer service plus expensive 407 smoke shop on Conway and Curry ford million times better recommend it fully

Review by Pedro Pagan

New Galaxy Gifts on 10209 E Colonial Dr #140

Very friendly employees! Love their shisha flavors!

Review by leen rizeq

New Galaxy Gifts on 10209 E Colonial Dr #140

Update: Day 4 of having said vape...the wife found on the warranty online where if defective the store needs to handle it, potentially newly added on the website. She called, again explained the whole story and what she found, to which he stated will have to update employee's. (Perfectly acceptable answer in my opinion.) They told her to come in, worse case there's another one at the store. She went back and got with the manager, and a sweet woman we normally deal with when in there, who mentioned how much we come in and never have issues. My wife mentioned who "helped" her the day off the issue, and what all she bought that day...he was not thrilled to say the least, but didn't seem surprised. They then determined the issue being the lower power batteries within minutes, and recalibrated it for her. He added some juice turned it on to test that it stayed on, then had her test it, all good.. then took care of it no charge for the better batteries. Epic manager for that. - If dealing with anyone else I'm sure it could have been avoided in the day 3 trip, instead of the 2nd guy just wanting to pass the buck and not even attempt to figure it out.. every business has it's problem child. The manager and other employee's saved some business that day at least. ******************************************* Lowering review, will raise if issue is resolved. Used to love this place but after the most recent experience I wish I could give negative stars. Will probaby NEVER return to this place unless it's resolved.. there is a newer one down the road past Avalon. Understanding policies of final sales, a defective display item sold has different rules... 1st off wife was not given a receipt, mistakes happen... They sold her a display vape, original guy told my wife to come back if any problems as it was a display and they'd take care of it. He asked if she had batteries, she said yes thinking regular ones. Didn't work so she called up there, doesn't take regular batteries (whoops) and they don't come with it, they both had a good laugh because he did try to make sure she had everything and said to come back up, so she went to get the batteries no biggie. He gave her a small USB charger he had just in case as well. (Sweet heavy set tall guy). Vape works for a bit, then dies.. then again even after 5 hours on charge. We then tried getting an external charger on day 2 as it's still not seeming to hold a charge, and those are sometimes better.. still not staying on more than 5 to 10 min. Day 3 of having it, we go back and explain whole story. Different guy this time (skinny kid with glasses) tested the current batteries and said those were fine, no further attempts to troubleshoot; then proceeded to say it's something internal, they won't do any thing about it and to go through the warranty process sending it back to the manufacturer.. and basically refused to help further just leaning on the counter. I was not thrilled, he got my point to say the least.. Being treated like this after spending $200+ in one visit, not to mention all the other numerous times we've been in there for tobacco, tubes, accessories, cigars etc. They obviously have at least 1 employee that doesn't care about their customers, let alone repeat customers. Don't trust the skinny guy with glasses troubleshooting attempts, unless he's been retrained or being supervised.

Review by Danielle Reynolds

What is a Headshop?

A head shop, commonly known as a "smoke shop" is a retail store that specializes in products for smoking tobacco, cannabis, and other accessories in this counterculture. Many head shops also carry Kratom, CBD, and other consumables - depending on the legality within their state. Smoke Shops have been around for decades, and are popular destinations for stoners and the smoking enthusiasts to find products to fit their lifestyle.